Q: Shipping

Shipping destinations: We ship both locally and worldwideWhen will my order be shipped?It is our intention to ship orders within 24 hrs. If we need to build your product up, you will be contacted by email to tell you how long this will take and expected shipping date. Will all my items be shipped at once? Yes, we do not ship until your entire order is ready. If there is a delay for some reason you will be notified by email.I need to make a change to something on my order. How do I do this?We try to have products packaged and shipped within 24 hours. So if you need to change something regarding your order please email us as soon as possible: Use email address apgallery@sasktel.net Write the subject "Changes" Include your order number Include your desired changes. If your order has already been shipped and you still want a change you will be responsible for return shipping and re shipping fees. Where can I track my order? All orders are shipped expedited with Canada Post. You will receive an email with the tracking number attached. Please allow 1-2 days for the tracking number to update once your order has been shipped. How are your orders packaged for shipping? All of our framed prints have cardboard corners to protect the corners. Then there is a layer of cardboard on both sides, then bubble wrap, and then another layer of cardboard. Lastly, the packing is completed with brown wrapping paper.

Question 1

Shipping

Accepted Answer

Shipping destinations:&nbsp;We ship both locally and worldwideWhen will my order be shipped?It is our intention to ship orders within 24 hrs. If we need to build your product up, you will be contacted by email to tell you how long this will take and expected shipping date.&nbsp;Will all my items be shipped at once?&nbsp;Yes, we do not ship until your entire order is ready.&nbsp; If there is a delay for some reason you will be notified by email.I need to make a change to something on my order.&nbsp; How do I do this?We try to have products packaged and shipped within 24 hours.&nbsp; So if you need to change something regarding your order please email us as soon as possible:&nbsp;&nbsp;Use email address apgallery@sasktel.net&nbsp;Write the subject "Changes"&nbsp;&nbsp;Include your order number&nbsp;Include your desired changes.&nbsp;If your order has already been shipped and you still want a change you will be responsible for return shipping and re shipping fees.&nbsp;&nbsp;Where can I track my order? &nbsp;All orders are shipped expedited with Canada Post. You will receive an email with the tracking number attached.&nbsp; Please allow 1-2 days for the tracking number to update once your order has been shipped.&nbsp;&nbsp;How are your orders packaged for shipping? &nbsp;All of our framed prints have cardboard corners to protect the corners.&nbsp; Then there is a layer of cardboard on both sides, then bubble wrap, and then another layer of cardboard.&nbsp; Lastly, the packing is completed with brown wrapping paper.&nbsp;

Question 2

Payments

Accepted Answer

What methods of payments to you accept?We accept secure payments for both local &amp; international customers via Visa, Mastercard, &amp; PayPal.&nbsp;We also accept offline payments via E Transfer.Cash on Delivery is available in&nbsp; Saskatoon.&nbsp;Note that additional exchange fee may apply if your currency is not Canadian.&nbsp;What currency is used at checkout?&nbsp; All of our product pricing is show in Canadian dollars.&nbsp;

Question 3

Returns and Refunds

Accepted Answer

Please refer to our Refund Policy page website. https://artpreservegallery.ca/pages/faq

Question 4

International Taxes

Accepted Answer

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.

Question 5

Products

Accepted Answer

&nbsp;Do you frame the prints on site?Yes we do all the matting and framing on site.What does LIMITED EDITION mean?Prints designated as Limited Edition or Ltd have been printed in limited quantities and will not be printed again once the quantity is sold out.&nbsp; The print will be signed and numbered by the artist. For example Bernie Brown's print " A Poplar Hiding Place"&nbsp; is an edition of 795 which you will find on the bottom left side of the print so the number could look like 495/795.&nbsp; So that print would be number 495 of an edition of 795. Bernie's signature is on the bottom right hand side of the print along with the date that he drew the print.&nbsp; Each artist has their own way of signing and numbering prints.&nbsp;What does OPEN EDITION mean?&nbsp;In contrast to limited edition prints, open edition prints have no restriction on the quantitied printed.&nbsp; They are not signed and numbered.Is there a biography of the artist attached to the artwork?Yes if the artist has provided us with&nbsp; biography or certificate, it will be attached to the back of framed art.&nbsp;What does B&amp;W or PTD mean on Bernie Brown product descriptions.&nbsp;Bernie does two types of prints "B&amp;W" and "PTD".&nbsp; The black and white (B&amp;W) are pencil sketches.&nbsp; If a print indicates that is also available "PTD" that means Bernie has painted with water colors some portion of the print to make it stand out.&nbsp;What is a giclée (pronounced zhee-clay) reproduction canvas?&nbsp;Images are scanned and digitally stored in a computer.&nbsp; Each image is sent to a high resolution printer.&nbsp; Giclee prints offer a richness, detail, and depth that set them apart from traditional offset lithography.https://artpreservegallery.ca/collections/dan-reid-artwork/products/classic-camaros-by-dan-reidWhat does "Sold Out" mean?&nbsp;If you see a sold out on the top left on an item it means that item is not available at that time.&nbsp; If it is a print you are interested in you can contact us at apgallery@sasktel.net. We can tell you what the issue is.&nbsp; It could be we do not have the item physically made, we may need to reorder the print, or it is permanently sold out and no longer available.&nbsp;https://artpreservegallery.ca/collections/bernie-brown-western-pencil-art-1/products/at-the-end-of-the-day-by-bernie-brown

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