Please contact us before shipping your product back to use for exchange or refund.
We will exchange products up to 30 days after you received your order with an original sales receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for exchange or refund.
After 30 days the items is yours to keep.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (if applicable)
All sale items are final sale and not eligible for refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Once we have contacted you and asked you to return the item please send it to:
347 Tobin Crescent Saskatoon Saskatchewan CA S7K 4N4.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, at which time they will find out about your return.
Once you have contacted us about your return we will email you and ask you to return your product to:
Art Preserve Galllery
347 Tobin Crescent
Saskatoon Saskatchewan CA S7K 4N4
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All items being returned should use a trackable shipping service and purchasing shipping insurance. We can not guarantee that we will receive your returned item if no tracking service is used. If we do not receive your package no refund can be processed.
All damages must be reported within 24 hours of delivery. No exceptions. Photos of damages will be required.